Common Questions.
Find instant answers about our marketplace, logistics network, and partnership programs.
Our signature PipPip Delivery network aims to deliver orders within 20-35 minutes depending on your location and the vendor's preparation time. You can track your courier in real-time through the dedicated dashboard.
Currently, each order is processed individually per vendor to ensure the fastest possible delivery time. However, you can place multiple orders simultaneously from different shops.
If an order exceeds our estimated delivery window, our system automatically triggers a support flag. You'll receive real-time updates, and if necessary, a discount coupon for your next order.
Didn't find what
you need?
Our global support team is available 24/7 to assist you with technical issues, order disputes, or partnership inquiries.
Support Center
Global Network
Average response time: 2 mins
24/7 technical assistance
Multi-language support (English, Arabic, etc.)
Priority for Premium Partners