Privacy Policy

Welcome to PipPip Delivery. This Privacy Policy explains how PipPip Delivery ("we," "us," or "our") collects, uses, shares, and protects personal information of users who use our mobile application and platform.

By downloading, accessing, or using the PipPip Delivery application or website, you agree to the collection and use of information in accordance with this policy. PipPip Delivery operates as an on-demand marketplace connecting customers in Lebanon with local stores (merchants) and independent drivers for delivery services.

PipPip Delivery utilizes the data we collect for the following essential business purposes:

• Fulfilling Orders: Processing, verifying, and delivering store items.
• Connecting Dispatch: Linking your location and order details to an available delivery partner.
• App Improvement: Monitoring system usage to patch crashes, upgrade UI layouts, and optimize loading times.
• Support Services: Helping resolve order mix-ups, cancellations, payments, or account problems.
• Trust & Safety: Safeguarding customers, merchants, and drivers against fraud or illicit activities.

To provide accurate ETA calculations and enable smooth live tracking of orders, PipPip Delivery requires access to your device's GPS location services.

We track the coordinates of your delivery address when you place an order, and we monitor the delivery driver's location while they are completing your order. You can grant or revoke location access at any time through your device's OS permissions, but doing so will prevent you from tracking live deliveries.

PipPip Delivery operates exclusively on a Cash on Delivery (COD) payment method within Lebanon.

We value your trust and never sell, rent, or trade your personal data. Your information is only shared under these strict parameters:

• With Delivery Drivers: The assigned driver receives your name and location address solely to fulfill the transport.
• With Merchant Vendors: The store preparing your items receives your name and order specifics.
• Compliance with Law: If required by official Lebanese authorities in connection with a legal warrant or fraud investigation.

Communication between customers and delivery drivers is provided through the in-app chat and calling features. Personal phone numbers are not shared between customers and delivery drivers. All communication is facilitated through the PipPip Delivery platform.

We use industry-standard administrative, physical, and digital safeguards to keep your personal data secure. This includes encrypting data streams with Secure Sockets Layer (SSL) protocols and utilizing secure cloud hosting environments.

While we take maximum precautions, no wireless or internet transmissions can be guaranteed 100% secure. We encourage you to choose strong account passwords and avoid sharing your account credentials with anyone.

We may use in-app notifications and push notifications to send order updates, delivery status updates, promotional offers, app updates, and important service announcements. Users can manage notification preferences through their device or application settings where available.

You maintain direct control over your profile data. You can access, update, or correct your personal contact details, profile photo, and delivery locations from the Profile Settings tab inside the PipPip Delivery app.

Users can request account deletion at any time through the app settings. Once a deletion request is submitted, the account will be deactivated and scheduled for permanent deletion after a retention period of up to 30 days. During this period, users may reactivate their account and restore access. After the retention period expires, the account and associated personal data will be permanently deleted and cannot be recovered.

Our services are not intended for children. PipPip Delivery does not knowingly collect or solicit personal information from anyone under the age of 13.

If we discover that a child under 13 has registered an account and provided us with personal details, we will immediately take steps to terminate the account and purge their data from our database. If you suspect that a child has created an unauthorized account, please notify our support team immediately.

We reserve the right to modify this Privacy Policy at any time. Any changes we make will be posted on this page with an updated revision date.

If we make material changes to how we collect or handle user data, we will notify you through a prominent banner inside the app or by sending you an in-app inbox announcement. We encourage you to review this page periodically to remain informed about how we safeguard your information.